If you have received an invoice for $0, please disregard this. A new feature was added to our system overnight and the release notes did not include these details which we have spotted this morning. A $0 invoice requires no further action on your part. Bandwidth is something we do not charge for at this time (based on plan limits) and thus the ... Read More »
You are welcome to visit our website to see changes to any of our terms and conditions or policies at any time.
We are committed to safeguarding your information and respect your privacy.
If you have any questions please contact our sales team.
We have updated our terms of service regarding the Fair Usage Policy. To clarify the importance of keeping to your plan disk space usage, we have updated our terms of service for green web hosting. Fair Usage means you are keeping to the allowed disk limit on your plan. Disk space can be taken up by website files, installations, databases, ... Read More »
We are saying goodbye to PayPal payments. The move means you can still pay by debit or credit card reliability and securely via Stripe. Or bank transfer. Don't forget you can also let us know if you'd like a direct debit on your account. This is optional but recommended to make things easier for you. The switch is because PayPal no longer ... Read More »
We have updated our terms and conditions on our website. You can read the most up to date version there. The change we have made is to encourage clients to pay their invoices on time. We have moved from the $12 late fee every 28 days to 10% every 28 days the invoice is late. Note, invoices paid within 14 days from their issue date are known to ... Read More »
If you need to make a payment by bank transfer or direct deposit, follow this useful guide. How to make a payment Record the invoice number to use as a reference for your bank transfer or deposit. Make the payment before the due date. Allow 3-5 business days before. Send us an email to let us know the payment has been sent. Bank transfer ... Read More »
The Australian Government requires us to collect good and services tax (GST) on the products and services we provide to Australian businesses or residents. As such, all future invoices from 1 July 2019 will include the 10% GST. If you are a registered GST business, you could claim your GST credits back. To find out how GST credits work see the ... Read More »
We are working on ways to improve the experience we offer for our clients.As part of this, we have updated your contact details to your cPanel.The cPanel is the backend of your website. It's used to create or manage email accounts, install files or update a WordPress installation.What does this mean?You'll be able to use the forgotten password ... Read More »
Over the past few weeks, we have seen a number of reports from across the world wide web on problems with websites using older versions of WordPress. WordPress (self-hosted option) recently launched a major update with the famous Gutenberg editor. Many experts recommended that web hosts and website owners hold off updating to the new ... Read More »
We are working to improve this dashboard.
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